[Resolved]  Airtel — No Activation of 3G Internet services

Address:Thane, Maharashtra

Hi, This is Divya Gopalakrishnan using your service via mobile no- [protected]. I have recently ported my number to Airtel looking forward for a better service as heard from other people. But, I am very upset with your services especially internet. I was promised while porting by your executive that I will be getting 3 months of free 3G internet. Later I came to know that its not activated unless I call your customer care. On 14th Dec 2014, I called your customer care to activate the service for 3G & raised the request no – [protected] by your customer care executive Mr Rakesh. He confirmed me that the service will be activated after 72 hrs with a sms of activation. After waiting for 72 hrs, I again approached your customer care where Mr Siraj spoke to me confirmed that I will have to wait further 24 hrs more. But, nothing happened post that. Now, the worst part was on 18th Dec 2014 got a call from Ms Pratiksha who was asking me if my request is fulfilled ! on which I confirmed her that activation is still pending and she must check properly & revert me. I am still waiting for her response. Apart from that she was telling me to talk to customer care again & tell them to give a ETA or leave Airtel service. Today 20th Dec 2014, again I called your customer care and spoke to Mr Aman who promised me that my number will sent to his seniors for immediate activation of 3G internet and I can enjoy the service in next 45 minutes. So, its almost 2 hrs and no action till now from your side. Now, as a rational customer in a metro city, I got a very bad experience with Airtel on above issues. It’s the age of high competition and Airtel is taking the customer so lightly and treating them like a beggar. I heard lot from people and switched but after seeing the response from your people, now I am very much upset and going to spread this in my whole contacts maximum. If, you really want a customer to be with Airtel then improve your promises given by your customer care. Please note that because of all above issues and false promises made by your customer care, I am not interested to be with Airtel & might be switching to some other mobile service provider immediately without paying your any bill. Its all what I can suggest that be honest and try to fulfill the commitments what you promise to customers or one day Airtel will also be crash. Good luck..
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Aug 14, 2020
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