Airtel — No incoming call facility and SMS service on my phone since the last 5 days after MNP | |||
I was using reliance postpaid services and i decided to port to airtel because there were network issues in my office when i was using reliance . It took 9 days for the porting to be done, post which my number got activated last Wednesday, but i was unable to receive calls and to send or receive messages . I am an executive level employee of an online agency and i have missed many important calls because of this . I tried enough to get my work done, but the people at airtel would only keep asking for an extra 24 hours every time i called them up . It has been 5 days and i've missed a lot of important calls . Now, along with my services resuming ASAP, i am looking for compensation and an apology mail from airtel post which i will close this case . I am reasdy to appear in court and my company legal department head will lead the case . Expecting a response ASAP. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Himanshu,
This is with reference to your post dated 03 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is with reference to your post dated 03 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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Today, i called him up 5 times continuously, the only thing that he managed to say was that the team is working on it . Since 5 days i've only received vague answers from Airtel . OWhen i asked him for his full name, he told me that it was none of my business and that he is working on my issue . On further investigation i found out that he was Sr.Executive of the escalation team . He did not talk properly and was not providing any details . After much requesting, i finally convinced him to call me back, he said he would do so in 15 minutes . Now i have tried calling him up 8 times already and he has not answered my call .