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Airtel — No Message was sent to my Mobile while reaching the maximum limit of the 2G Data Usage Plan

Address:Bangalore, Karnataka

Hi Team, I didn't receive any message when my data usage reached 1024 MB. You are suppose to message me while reaching the maximum data usage. Details: Received message on Saturday 04-OCT, that You have used approx 879.68MB of 1024 MB Later, I received the message after crossing the maximum limit. Monday 06-OCT: that you have used 1107.66MB of 1024 MB. Why there was more delay in sending the message alert that I have reached the 100% usage of data plan. You want to charge the customer, by not informing them. I won't pay for the extra usage money. Need this to be resolved ASAP. Regards, Sreenivasula Reddy [protected]
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Oct 24, 2014
Updated by Sreenivasula Reddy Mamilla Venkata Hi Team,

The bill has been generated for the Mobile connection and amount is 1450... :-(

My Bill Plan is 275 + 155 (2G Internet) .

Please resolve it ASAP.

Regards,
Sreenivasula Reddy
[protected]
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Dear Mr. Venkata,

This is with reference to your post dated 16 Oct. 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hi Team,

Any update about this complaint ??????
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