[Resolved]  Airtel — No refund for incomplete broadband connection.

Address:	New Delhi, Delhi, 110007
Website:	www.airtel.in

I requested for a new broadband connection at 65 UB Jawahar Nagar, Delhi -110007 in August 2015. I got a call from the customer care centre regarding the same. A customer care representative visited on 15th August, 2015 and took away all the necessary documents and ₹1000 as the installation fee. After a few days he said that the connection is not possible in my area and I should ask for the online refund. I called up the customer care centre and told them the whole situation. They told me that the refund is under process. After 2-3 days i got a call from another Airtel representatives saying that they have free ports and connection can be installed. The representative came to the house and took the necessary documents and ₹1000 as the fee. The same happened and the connection couldn't be installed. I have been calling the customer care ever since but nothing has been done. After 9 months i got a refund for just one account. The amount for the second has not been refunded till now. i have submitted for the refund again today i.e. 26th September 2016. My ticket number is AORbfb40f. Please take necessary actions as it has already been a year.

Thanking you
Sudhanshu Anand
[protected]
anand.[protected]@gmail.com