[Resolved]  Airtel — No response for 2 weeks to changing iptv to digital tv

Address:	New Delhi, Delhi, 110019
Website:	Airtel

Dear sanjita,

Yesterday (22 jul 2016) mr. Sahil sharma, from the airtel resolutions desk called to fix a time for airtel to visit my home to replace the iptv with the dth box. We decided that the team would visit my house at 6 pm in the evening. He assured and even promised that they would arrive on time and airtel would keep its word. He even said that this was absolutely final. I rushed home from work and then waited and waited in vain. No one visited my house. No one had called till now.

I am absolutely at my wits end!!! Please suggest where should i complain next???

Absolutely disgusting!

Regards
Mona choudhuri
[protected]

Sent from my phone


On 19-jul-2016, at 3:54 pm, "appellate. [protected]@in. Airtel.com" wrote:

Dear mona choudhuri,

Greetings from airtel!

This is in reference to your email expressing concern over delay in dth installation or your airtel fixedline number [protected].

We have forwarded your complaint regarding delay in dth installation to the concerned team. Our team will be contacting you with an update on the same shortly.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Warm regards,

Sanjita das

Bharti airtel limited


— original message —
From: mona. [protected]@undss.Org
To: [protected]@airtel.com;nodal. [protected]@in. Airtel.com;appellate. [protected]@in. Airtel.com
Cc:
Sent: 19/07/2016 03:05:05 pm
Subject: iptv conversion to hd tv - no response from airtel for 11 days

It¿s been 11 days since i raised a request and no action has been taken so far!!!

Dear customer service,

I received several mails telling me to contact airtel before 31 jul 2016 to change my iptv connection to an hd tv.

I called airtel on 121 on 8th jul 2016 to change my iptv connection to hd tv and was told that someone would contact me within 24 hours discuss the new rates and fix a time to visit my residence to fix the new connection. No one called me.

I called again on 15th jul 2016 and repeated my request and was told, once again, that someone would contact me within 24 hours and discuss this. I was quite angry because no one had contacted me for a whole week and demanded to talk to a supervisor. Finally a supervisor spoke to me and apologized and assured me that this time my request would be attended to within 24 hours. He was very confident about my concerns not being ignored.

Five days have passed and airtel has not called me!!!

What am i supposed to do now?? Should i write to mr. Sunil mittal??

Thank you and regards,
Mona choudhuri

Mob: [protected]
Landline: 41605361
Address: i - 1758 chitranjan park, first floor
New delhi 110019