Airtel — Non Activation of 3G

Address:

Varanasi, Uttar Pradesh

I had migrated to airtel from idea network on 28 Jul 2014 based on promises by an airtel franchisee that the services would be better and prompt. My number is [protected]. From the day i migrated to airtel, 3G services have not been enabled in my mobile. I had contacted 121 on numerous occassions but the call centre is filled with a number of irresponsible . Every time they place me on hold for long durations and eventually disconnect the call. I had also written to nodal officer and subsequently to the appellate authority. Those people are also equally unconcerned about the perils faced by the customer. It has been more than 20 days and my matter still remains unresolved. To my dismay, one so called officer calls me up and says that 3G service is not available in your locality and hence you are not getting it. Another one says that your handset dosent support 3G (if Galaxy S5 dosent support, i wonder which other phone would support). I am posting this as a last resort hoping that at some level, someone would take note of my grievance. From idea i migrated to airtel and i feel that from the frying pan i have landed up into the fire.