Airtel — Non adjustment of excess bill amount paid in Dec. 2014

Address:

Kolkata, West Bengal

I do have a fixed broad band land line no.[protected] Account No. being 15723780. Now a days Bills are being mailed in my e-mail id [protected]@yahoo.com. In the month of Nov. 2014, a bill of Rs. 824.72 was emailed to me and accordingly I have paid the amount vide Axis Bank Cheque no. 244800 which has duly been encashed by the company on 25.11.2014. In the month of Dec. 2014, company sent a bill of Rs. 1704.72 clubbing there with the bill amount for Nov. 2014 again as if it has not been paid by me . I thought that there may be some departmental communication gap at Airtel which would be adjusted in Jan. 2015, and I paid the bill vide Axis Bank Cheque No. 255680 which has been encashed by Airtel on 30.12.2014. But in Jan. 2015 again a bill is drawn for Rs. 824.72 without caring for the excess amount already taken . Hence, it is not desirable that a company like Airtel will resort to such anomaly at the cost of it's consumer. Please arrange to rectify the anomaly.