[Resolved]  Airtel — Non Receipt of Landline Bills, non-functional 121 service and incorrect bill

Address:

Gautam Buddh Nagar, Uttar Pradesh

Sir, I regret to inform the poor service by Airtel on 121 and 198. I have been trying to call these numbers but after 4 options it goes back to main menu after dialing '0'. It has been very difficult to talk to an Executive on bill related problems. I have following complaints : 1. My bill of Rs 1823 has been paid by me on 8.12.2013 by cheuqe no 953288 drawn on State Bank of India, I.P.Estate Branch, New Delhi-110002 dropped in the drop box kept at Engineer Park, Sector Omega 1, Greater Noida, 201308 but I keep on getting calls even today on 23.12.2013 about non payment of Bill. 2. I do not get my bill on my email at madan.[protected]@gmail.com and the bill sent on [protected]@GMAIL.COM, I do not know how they got this mail id. 3. I had shifted my plan from 699.00 to 1199.00 unlimited on 6.12.2013 and I got SMS that my bill is Rs 2182.73. I do not understand as to how the bill can exceed Rs 1360 paid by me on 5.11.13 even if I add proportionate charges of 699 plan. I would therefore request for immediate change of my email for airtel bill and send me the last bill for Rs 1892.00 being shown now which was Rs 1823. I suspect that late bill charges have been levied on earlier bill of Rs 1360.00 which was dropped by me at the above mentioned drop box and might have been got collected by your Representative for which I cannot be held responsible. If my complaint is not addressed, I would like to get the connection disconnected before the NEXT BILL DUE DATE failing which I shall NOT BE RESPONSIBLE for any payment after the next billing date. Thanks, M.M.Nim Airtel Account No: [protected] Airtel Land Line No: [protected] Email: madan.[protected]@gmail.com Mobile: [protected]