[Resolved] Airtel — Non recharge of 3G data pack even after online payment

p.bhattacharyya

from Kolkata, West Bengal

Address:

Bangalore, Karnataka

I have tried to recharge Rs 249/- for a 3G data pack in my son's phone through Airtel online recharge services. I used my Citibank Master card. After online credit card payment of Rs. 249/- though the amount had been deducted in favour of Bharti airtel from my account, no recharge had been done to my son's mobile phone. I want an explanation for this. My son's mobile no. is [protected]. Citi Bank had sent the money deduction confirmation and the Citibank's approval no. is 240589. I request you to recharge the amount to the given phone number and see that this should not happen again. I had to go through this experience at least twice.

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Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Bhattacharyya,

This is with reference to your post dated 01 Oct. 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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