Airtel — Non refund for security deposit

Address:Gurgaon, Haryana

I've surrendered my land line cum broadband on Dec 24th 2014 and since then I'm following up with Airtel to refund my security deposit of Rs 3000/-. While the policy states refund within 45 days, its' been approx five months now ... I have written numerous mails and called up customer care numbers hundreds of times but in vain. Every time each executive has a new excuse or just lies about sending me a cheque. I've also mailed my bank details 9 times so far requesting for a bank transfer but nothing has happened! Will the authorities look into this and resolve my issue? I may be contacted at susheela.[protected]@gmail.com or [protected]
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