[Resolved] Airtel — Non refund of recharge transaction id[protected]

Karni1975

from Dehra Dun, Uttarakhand

Address:

Jaipur, Rajasthan

My name is Karni Singh and my Airtel Mobile number is - [protected]. On 21.4.2015 I had initiated a recharge of ₹ 1000 which failed due to some technical issue. (Transaction ID[protected] I was still charged for the same and have been waiting for the refund since then. I have called number of times but there has been no help at all. On 25.6.2015 I was assured that I will get a call back but it's 30.6.2015 today and still no response. (please check my customer care history for the same). As a responsible company, your employee should have resolved the same by now. I am a 14 year old Airtel Customer but now ashamed of your customer care department. Kindly initiate my portability process of you cannot resolve the same in 48 hrs.

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Aug 7, 2021

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Singh,

This is with reference to your post dated 30 June 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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