[Resolved]  Airtel — nop help for a problem on 3g dongle

Address:

Bankura, West Bengal

Dear Sir, I have bought a 3g dongle of your co. But for last couple of months the connection is terminated automatically after a 30 min or 1hr session. I contact 121 and 198. There a customer care executive (!) takes my call and after hearing my problem he/she transfers the call to his senior, there one more time I have to brief my problem. After hearing he says that as he cannot do anything in this regard he is transferring the call to technical helpline. Here the fun begins. The phone rings and rings and rings. No one there to attend my call. Only a digital voice says that my call is very important to them and I have to wait. This game continues from last 30 days. I contact them again and again. The same happens time to time. I am a customer of airtel from 2008 (my earlier no. is [protected] where u can check my recharge amount) and till I use airtel dongle and I recharge plenty. Am I not eligible for your kind help? Avik Kumar Das, [protected] Bankura West Bengal