[Resolved]  Airtel — Not able to receive incoming calls since 8th September

Sep 29, 2016

Updated by dr goel sir
since 8th i am facing problem and due to this not able to do transactions in banking account and any financial as this number is registered everywhere. but till now after so many complaints AIRTEL not bother to listen and resolve the compliant. everyday got call from AIRTEL Appellate and they asking for time again a again. i ma failed to understand that since 8th September how much time they need more as now yesterday i got called and they said your problem resolved but it has not and problem still persists, they asking again for one more week.
kindly take serious action on them it is my request as after so many correspondence they are not resolving the problem due which i am facing financial and professional problems and more over in had money for the same also by sim replacement which was i guess was the way by airtel to make fool and grab money from customers..
It is requesting you to kindly take stick action for the same.
thanks

Oct 04, 2016

Updated by dr goel i have not got aNY CALL whihc number you were calling
Sir

since 8th September evening i am not able to received calls as whenever anyone calls me they get IVR msg The IDEA Number you are calling is not in service but my number is of airtel whereas i am making outgoing calls.

For the same several times i am calling on customer care but no solution, why so.

on 9th September cust care executive told me to replace sim and i Paid money 25Rs and get new SIM but problem still persists, i felt by this getting be fooled. when problem is not from SIM and it is your network problem why unnecessary i have been harassed.

Further i want to tell that today i got call from appellate officer and he giving stupid reason and ask me to port no to idea for solution of the problem i am facing since 8th September 2016. I am failed to understand when there is no issue in outgoing call and incoming calls i am getting from Airtel Numbers.
Sir how my number is release to Idea from your end and with whose permission. it seems some official in your Airtel is doing frauds and this force me to lodge criminal case and FIR against Airtel if till tomorrow i my will be not start working proper and refund all the payments i made to Airtel since last once year.

I am doctor and due to no solving of problem from your end my patients suffer as when they have any emergency they not able to contact me and there life is at risk.

I hope my problem you solve on priority for the sake of human lives.
[protected]

Oct 18, 2016

Updated by dr goel Sir
I wish to submit that I (Dr. V. K. Goel, District Program Officer, o/o CMO Solan) using post paid Airtel number since January 2016, since 8th September i start getting problem in incoming calls and if anyone calls they listen voice message that" the Idea number is not in service". for which i registered compliant in airtel customer care on 9th September 2016. but they didn't resolved and now yesterday the appellate authority of Airtel mailed me that your number is with Idea whereas still outgoing and incoming from airtel is there and since January am paying bills to Airtel and last bill paid on 10th October 2016 (Copy Attached) and my number still showing and working on Airtel Network coming. One and half year ago i ported the said number form Idea to Airtel (first Prepaid then in January in PostPaid). now I have apprehension that Idea Netrwoking Person in convince with the Airtel person deliberately/with malafide intention manipulating and misusing my number as by own the number cannot transfer to Idea from Airtel. Please I request you to look into it as its breach of my privacy and by such action my number they may use in anti social activities also as if they by without my consent and knowledge shifting my number. As I am H.P. Govt official i am more apprehensive as per today's scenario where anti social and anti nation elements are active and they using all the digital media for their activities. i feel they may also approaches to these service providers for such activities. I am requesting you to take action against Airtel regarding the malpractice and for manipulating with my Personal Mobile Number [protected]. Earlier also when my number was in Idea one of the Official from Idea done same and disconnected my number without my consent and i came to know that time also they transferring my number to some other person.

(Dear V K Goel,
Greetings from airtel!
This is in reference to your email regarding not able to received calls on your airtel mobile number [protected].
Basis our discussion on [protected], I already escalated your service issue to your circle team and we were following up on your issue, and finally as per our team revert, the number [protected] which you were having in Idea one year back was not completely disconnected from their end, hence your are facing the issue.
Further, Our team suggested that, not to persist the problem further more, you may reactivate the number at idea operator and get the disconnection at our end in Airtel and after 3 months back you may write us for port in.
Hence request you to kindly contact with the Idea service provider for further assistance.
Currently your number is active.
Thank for your co-operation.

Yours sincerely
Indira Verma
bharti airtel limited
[protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: dr.[protected]@gmail.com Sent: 04/10/2016 05:40:10 PM Subject: Re: REGARDING AIRTEL POSTPAID NO [protected] Dear V K Goel, This is in reference to your email regarding not able to received calls on your airtel mobile number [protected].Basis our discussion on [protected], I would like to inform you that I am escalating your issue to the concerned department and they will get back to you within 72 working hours with an update.I regret the inconvenience caused in this regards.Thank you for your understanding.For further queries, please do email.Customers touch points:Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
AANCHAL MANCHAND
bharti airtel limited