Airtel — Not changing my account from Corporate to Individual

Address:

Chennai, Tamil Nadu

Hello - I recently quit my job from MNC and had a corporate connection with Airtel. Now I am retaining that number and have requested Airtel to change my connection to Individual Number. I have submitted all required documents to their office in Santhome Chennai, have paid my individual Bills since Aug, have contacted more than 2 people in Airtel to help me with this. They just give me an option it will be done immediately but nothing happens. They never tell me what is the problem but I am still not able to convert my connection from Coporate to Individual since Aug 2013. A big brand like Airtel is having its reputation ruined by poor Service levels by their employees. I have lost my patience over the last 4 months in trying to call these airtel employees multiple times. Am just so frustrated over this. Hope I can get some help through this Forum