[Resolved]  Airtel — Not changing the Data plan

Address:

Bangalore Urban, Karnataka

I got a new 4G connection (WiFi router) this Month-Service Provider was Charan : Contact number ([protected]) . I opted for a 40 GB (Rs 2k) in the application form. When the connection was activated, customer care team activated a 10GB basic plan. From past 1 week, I am trying to change the plan, and now customer care says they don't have a 40 GB plan and suggested me to take a 30 GB plan(Rs 1995). I called Customer care on 22nd Nov, spoke to Madan- they gave me a reference ID :[protected], saying plan would be activated in 48 hours. I called again on 23rd Nov, spoke to Gautum: he gave me a reference [protected] saying it would take another 24 hours. I asked him for a callback to be arranged, he agreed and said to quote the above interaction ID. On 24 Nov, I called again spoke to Sanjay who got Supervisor Chetan, this time he informed me there is no request raised for plan change, and the above references had no notes left by the customer care executive. WOW, EXCELLENT SERVICE... Can SOMEONE really take this up and solve this issue