Airtel — Not disconnecting the 4G service, for three months | |||
After several reminder to disconnect my service for 4G DC since 3/7/15. I am now fade up of Airtel services. I have already mentioned them to disconnect after clearing my bills on 2/7/15. But still every month they will raise the bill, and ask me to pay the bill amount. I have sent escalation mail to nodal officer too, but nothing worked out. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Mr. Bhattacharjee,
This is with reference to your post dated 09 October 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 09 October 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Hi Mr Umesh
As discussed with your representative yesterday morning over a phone call, again I am sharing the request I have already shared to for Cancellation of 4G Dongle service [protected]. Please go through the below detail and attached saved mail conversations.
On 3rd July 2015, My due was Rs 3485, after I made the payment for the due amount (transaction ID: 643951 - Successful Payment) I raised a request for cancellation at 03/07/2015 11:00:00 AM. Please see the cancellation request and successful payment transaction as attached mail ('03_07_2015_MailConversation.pdf' and 'PaymentConfirmation_643951.pdf') respectively.
On Jul 3, 2015 at 11:07 AM, I received a reply from your representative that my account has no outstanding amount, so it will be deactivated within 7 days.
Please see the mail attached as '03_07_2015_MailConversation.pdf'.
On Aug 17, 2015 at 11:47 AM, I received a mail from Airtel to pay the bill outstanding amount of Rs 1138.86, immediately I replied to Airtel stating that I have already raised a cancellation request on 3rd July 2015. The time stamp of my replied mail was 17/08/2015 01:37:27 PM. For which I got a reply as 'I am sorry to inform that this request cannot be processed as there is a different email id registered to this account, so please update the email id and send the request from the registered email id.'.
Now how it is possible as I am getting the all the notifications in the same e-mail ID I am using. Earlier your representative was not having any issues with this email ID while it was in operation for more than two years. Please see the attachment named '18_08_2015_Mail_Conversation.pdf'.
On Sep 29, 2015 at 4:51 AM, again one more bill has came of due amount Rs. 3, 616.58. Again I replied on Sep 29, 2015 at 2:04 PM to all the Airtel Email ID I found over the internet, so that someone can take care of this issue. But all in even this time reply came from Airtel. Instead of this I will get calls from Airtel Collection department to pay the bill amount on a daily basis. Please see the attached mail named as '29_09_2015_MailConversation.pdf'.
The email IDs I have used [protected]@in.airtel.com, [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, Nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com
Please see the mail I have shared to airtel.[protected]@airtel.com on 19th October 2015 with a subject line 'conflict with [protected] for Cancellation' at 2:38 PM
As discussed with your representative yesterday morning over a phone call, again I am sharing the request I have already shared to for Cancellation of 4G Dongle service [protected]. Please go through the below detail and attached saved mail conversations.
On 3rd July 2015, My due was Rs 3485, after I made the payment for the due amount (transaction ID: 643951 - Successful Payment) I raised a request for cancellation at 03/07/2015 11:00:00 AM. Please see the cancellation request and successful payment transaction as attached mail ('03_07_2015_MailConversation.pdf' and 'PaymentConfirmation_643951.pdf') respectively.
On Jul 3, 2015 at 11:07 AM, I received a reply from your representative that my account has no outstanding amount, so it will be deactivated within 7 days.
Please see the mail attached as '03_07_2015_MailConversation.pdf'.
On Aug 17, 2015 at 11:47 AM, I received a mail from Airtel to pay the bill outstanding amount of Rs 1138.86, immediately I replied to Airtel stating that I have already raised a cancellation request on 3rd July 2015. The time stamp of my replied mail was 17/08/2015 01:37:27 PM. For which I got a reply as 'I am sorry to inform that this request cannot be processed as there is a different email id registered to this account, so please update the email id and send the request from the registered email id.'.
Now how it is possible as I am getting the all the notifications in the same e-mail ID I am using. Earlier your representative was not having any issues with this email ID while it was in operation for more than two years. Please see the attachment named '18_08_2015_Mail_Conversation.pdf'.
On Sep 29, 2015 at 4:51 AM, again one more bill has came of due amount Rs. 3, 616.58. Again I replied on Sep 29, 2015 at 2:04 PM to all the Airtel Email ID I found over the internet, so that someone can take care of this issue. But all in even this time reply came from Airtel. Instead of this I will get calls from Airtel Collection department to pay the bill amount on a daily basis. Please see the attached mail named as '29_09_2015_MailConversation.pdf'.
The email IDs I have used [protected]@in.airtel.com, [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, Nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com
Please see the mail I have shared to airtel.[protected]@airtel.com on 19th October 2015 with a subject line 'conflict with [protected] for Cancellation' at 2:38 PM
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This is with reference to your post dated 09 October 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd