Airtel — Not Given Bundle offer

Address:Lucknow, Uttar Pradesh

Below are the email conversation. Problem is still pending... Not getting proper response... RE: [|BAL|Ref04828976|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 Inbox x [protected]@in.airtel.com Jun 16 (10 days ago) to me Dear Nitin Misra, Ref: Email dated 16/06/2014, expressing concern regarding non receipt of Handset Bundle Offer for your airtel mobile number [protected]. We realize that the situation must have inconvenienced you. We request you to revert with the following details for further action in this regard: Handset purchase date IMEI number Alternate contact number Also, we request you to revert with the Screen shot of the Handset box along with the screen shot of purchase receipt for further action towards non receipt of Handset Bundle Offer. Thank you for choosing airtel. Best Regards Nikesh Babu Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 16/06/2014 01:29:17 PM Subject: number - [protected] Not received offer yet with new Samsung Trend s7392 Hi, I am Nitin, I bought new Samsung Trend (Model- s7392). There is a 3G offer with handset which is applicable for airtel sim before 30th June 2014. I purchased new sim ([protected]) and it was activated on 12/06/2014 but i have not received benefit yet. Kindly Solve the issue. Nitin Misra <[protected]@gmail.com> Jun 16 (10 days ago) to 121 We request you to revert with the following details for further action in this regard: Handset purchase date :- 10/06/2014 IMEI number 1 :- [protected] IMEI number 2 :- [protected] Alternate contact number :- [protected]/[protected] Thanks, Nitin [protected] [protected]@in.airtel.com Jun 16 (10 days ago) to me Dear Customer, This is with reference to your email expressing concern regarding non receipt of handset bundle offer for your airtel mobile number [protected]. To address your current concern, we have raised new raised a complaint regarding non receipt of handset bundle offer with the relevant team. For your reference, the Unique Service Request number is CBNRA[protected]. Our team will be contacting you by 18/06/2014 with an update on the issue. We request your co-operation until such time. Thank you for choosing airtel. Best Regards Humayun S Service Specialist Nitin Misra <[protected]@gmail.com> Jun 20 (6 days ago) to nodalofficer.u., 121 Issue not solved against ref no. - CBNRA[protected] Another complaint raised for same issue which is also not solved against ref no. - CBNRA[protected] EVERY TIME I GET NEW REF. NO AND 48 TO 72 HRS. Thanks, Nitin Mishra Nitin Misra <[protected]@gmail.com> Jun 20 (6 days ago) to appellate.upe FYKI nodalofficer.[protected]@in.airtel.com Jun 20 (6 days ago) to me Dear Nitin Misra, This is in response to your e-mail dated 20th June 2014, regarding benefits not received for your airtel mobile number [protected]. As per your telephonic conversation on [protected] with the undersigned dated 20th June 2014, please be informed that you are requested to send a scanned copy of the box so that we can proceed further and serve you better. Airtel regrets the inconvenience you are experiencing in this regards. airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel For further assistance please do write us. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Ramanjeet Singh Nodal Office bharti airtel limited Click here to provide the feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8385838CF51754A7364EB7325CBDCE305... 4 5 B 9 F7C82878C&refno=Ref05445646 appellate.[protected]@in.airtel.com Jun 20 (6 days ago) to me Dear Nitin Mishra, This is in response to your e-mail dated 20th June 2014, regarding benefits not received for your airtel mobile number [protected]. As per your telephonic conversation on [protected] with the dated 20th June 2014, please be informed that you are requested to send a scanned copy of the box so that we can proceed further and serve you better. Airtel regrets the inconvenience you are experiencing in this regards. airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel For further assistance please do write us. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Kapil Singh Appellate Office bharti airtel limited Click here to provide the feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=CF3056A3DC3E43AAD838B0C1CDCC3E434... [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 20/06/2014 05:51:15 PM Subject: Fwd: [|BAL|Ref04833447|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 FYKI [protected] Forwarded message[protected] From: Nitin Misra Date: Fri, Jun 20, 2014 at 3:25 PM Subject: Re: [|BAL|Ref04833447|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Nitin Misra <[protected]@gmail.com> Jun 21 (5 days ago) to nodalofficer.u. Please find the attached scanned copy of handset box as you required. Thanks, Nitin Mishra [protected] 2 Attachments Preview attachment s7392 (1).pdf PDF s7392 (1).pdf Preview attachment s7392.pdf PDF s7392.pdf Nitin Misra <[protected]@gmail.com> Jun 21 (5 days ago) to 121 fyki 2 Attachments Preview attachment s7392 (1).pdf PDF s7392 (1).pdf Preview attachment s7392.pdf PDF s7392.pdf [protected]@in.airtel.com Jun 21 (5 days ago) to me Dear Customer, This is with reference to your email expressing concern regarding non receipt of handset bundle offer for your airtel mobile number [protected]. We would like to inform you that, your concern regarding non receipt of handset bundle offer has been forwarded to the concern department. Our team will be contacting you with an update on the same. Hence, we request your co-operation until such time. Thank you for choosing airtel. Best Regards IMRAN PASHA B Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 21/06/2014 01:25:28 PM Subject: Fwd: [|BAL|Ref05445646|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 fyki [protected] Forwarded message[protected] From: Nitin Misra Date: Sat, Jun 21, 2014 at 9:34 AM Subject: Re: [|BAL|Ref05445646|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 To: nodalofficer.[protected]@in.airtel.com Please find the attached scanned copy of handset box as you required. Thanks, Nitin Mishra This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Nitin Misra <[protected]@gmail.com> Jun 21 (5 days ago) to 121 How much time? Already 9 days has passed. Do the needful ASAP. Thanks, Nitin Mishra [protected]@in.airtel.com Jun 21 (5 days ago) to me Dear Nitin Mishra This is with reference to your email expressing concern regarding non receipt of handset bundle offer for your airtel mobile number [protected]. As per telephonic conversation, we would like to inform you that, your concern regarding non receipt of handset bundle offer has been forwarded to the concern department. Please expect to hear from us within the next 24-72 hours. Our team will be contacting you with an update on the same. We regrets the inconvenience you have experienced. Nitin Misra <[protected]@gmail.com> Jun 23 (3 days ago) to nodalofficer.u. Problem still not resolved. nodalofficer.[protected]@in.airtel.com Jun 23 (3 days ago) to me Dear Nitin Misra, You wrote in on 21/06/2014, expressing concern regarding HBO offer your airtel Pretpaid mobile number [protected]. As per your telephonic conversation on [protected] with the undersigned dated 23/06/2014, please be informed that we are working on the issue raised by you. Please consider this as interim response and acknowledgment of the email received. We request your kind cooperation till such time. Airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel. Yours Sincerely, Sonia Gupta bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 21/06/2014 09:34:56 AM Subject: Re: [|BAL|Ref05445646|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 Please find the attached scanned copy of handset box as you required. Thanks, Nitin Mishra [protected] - s7392 (1).pdf - s7392.pdf Nitin Misra <[protected]@gmail.com> Jun 24 (2 days ago) to 121 Received msg on 24/06/2014 @ 02:35pm it says- " CBNRA[protected] par update: Aapke airtel mobile account mein uchit recharge labh jod diya gaya hai. Account sambandhit jaankaari ke liye, dial kijiye *121# " But I would like to inform you that problem is still pending. I have received this type of msg one time before. Kindly solve the issue ASAP, Already 12 days has passed. Thanks, Nitin Mishra [protected] Nitin Misra <[protected]@gmail.com> 12:53 PM (23 hours ago) to nodalofficer.u. Just to remind you. Nitin Misra <[protected]@gmail.com> 10:17 AM (2 hours ago) to nodalofficer.u. Hi, Kindly update me about my issue. Last update on telephonic conversation on dated 23/06/2014. Thanks, Nitin Mishra [protected] [protected]
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