Airtel — Number not activated after porting | |||
I ported no.from vodafone to airtel & I feel I did the biggest blunder doing that. 1st, it took more than 1 week time. 2nd, my vodafone sim was disconnected on 27th Nov 11.47 PM as it ported to Airtel after almost 9 days, but on 28th Nov after I called customer care I came to know its mapped to wrong sim as the Distributor guy who comes to my office, his name is Syed([protected]) gave a wrong sim number to Airtel & that sim was activated for my mob no. . Immediately same evening I went to Airtel outlet in BTM 2nd stage, 7th main and after they were not ready to take ownership of giving me new sim. After lot of argument they gave me a new sim and they told that too it will be activated only by 01st Dec. Today, on 30th Nov that guy Syed gave me a call and said the correct sim is with him and I should collect it from him. I told him I am not in office today and he promised to get it delivered to me by his friend at my residence in BTM by today evening & I have been calling him since 8 PM but he is not picking my call and later his phone is switched off, is this how he treat customer?? I am so frustrated that I moved from Vodafone to Airtel. I have another Airtel postpaid number which I have been using from past 73 months and now I feel I took the worst decision in moving my other no. from Vodafone to Airtel. Since 5 days my primary number is not in service and still no one from Airtel is bothered for the customer. Is this how you treat such an old customer. Now I feel I will port both my numbers to Vodafone as soon as it is possible for me to port. And I will never ever suggest any of my friends or family to move to Airtel. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 30 November 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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