[Resolved]  Airtel — Online Ordered LED TV not delivered till date

Address:Bangalore, Karnataka

I have ordered (Order ID [protected] ) a LED TV(Samsung LED 32F5500) of worth 38k in Shop.Airtel.com on 10 Sep 2014. When i ordered it they didn't mention any delivery date but they mentioned it will be shipped by 19th September 2014. As they mentioned, they shipped it on 15th September with Shipment id IBDELMAH797456C9FE (Infibeam Logistics) and Order status changed to completed. Also i got a mail from airtel shop saying that it will be delivered to my address with in 7days. Then it lied with Infibeam with 4 days and then they send to safe express with tracking number 80347646 on September 19th. I was informed that the package will come to my address with 7-9 working days. But when I try to track the package with Safe express the status remain same since 19th. I have written to Airtel customer care regarding the order status and also i have written to safe express about my package delivery dates. No body responding. Neither airtel nor Safe Express is not giving any status update on my package. As per Airtel Shipment mail i am supposed get the Package on 22nd.. But no update yet. Please help me to get my money back or my TV as soon as possible. Due to the package state is uncertain, i couldn't take any decision on buying other TV locally here in electronic shops.
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Aug 13, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Sep 26, 2014
Updated by dinesh2521
Thank you very much for immediate action on my complaint. I got a call on the same day(23rd) from safe express saying I will receive it on 24th. But no luck. Till today no update. What should I do now?
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