[Resolved] Airtel — Online recharge payment but no balance

Anand2009

from Mumbai, Maharashtra

Address:

Bhopal, Madhya Pradesh

Dear Sir/Madam, I am Anand Tiwari from Bhopal an my mobile number is [protected]. Some time before I visited https://pay.airtel.com/online-payments/citiResponsePrepaid.do web site for recharging my mobile for full talk time of Rs.200. When I provided my Credit Card details and submit the button. It shows me a message the "Webpage can not be display", and they deducted 200 rupees from my bank account but they did not provide me the balance of Rs. 200 in my mobile account. When I call to customer care they said they did not received any payment and said me to transfer my call to there seniors but they disconnect my call two times. Please loot into this matter and provide the solution at the earliest. Best Regards, Anand Tiwari [protected]

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Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Comments

Anand2009

from Mumbai, Maharashtra

Someone called me from +[protected] few minutes before and telling me that his name is Rohit Gupta and he is calling from Airtel and they are not able to return my payment on my credit card and he was asking for my other bank ATM card details.
I provide the details of ICICI debit card which have no balance and I'm not using it.

He asked me dabit card number, expiry date and cvv number I provided the same but in last he asked me pin number which I denied. He said I will get my payment only when I share the pin number with him.

Thank god I'm not using that card.

Is there any way to take action against that person??