Airtel — Overcharging for MNP service

Address:

Samastipur, Bihar

1.5 years ago I ported from Airtel to Tata Docomo to try out the recently launched MNP service. But now tata docomo has discontinued its service in Bihar and only providing basic network with the help of 2g ICR. So I wanted to port out to another operator, but I got surprised that any retailer is asking fo 50₹-100₹ for porting to any operator. While max charge fixed by TRAI is 19₹ . There was a authorised Airtel Dealer (Balaji Telecom, marwari Bazar, Samastipur) nearby so I tried there thinking that they will charge fairly. But I got to know reality soon . They asked for 50₹. I complaint about this to Airtel Nodal officer, they promised us to take necessary option and told to go to ARC for porting at fair charge. But nearest ARC was 40km away from samastipur town area. I explained this to airtel nodal, then they told to Go to that dealer and get ported at 50 and we will return remaining amount as balance. This sounded convincing so I went there, But another surprise was waiting for him. After filling form they asked another 50₹. On asking reason they told me that you was an ex-Airtel costumer so you have to pay more as you are using MNP service 2nd time. Explained this to Nodal officer, now they too refused to help. And only option they guve is to go to ARC. This is not the matter of 50₹ or 100₹ . They is a serious case of cheating and no action being taken on it. And this is not the case of my city or airtel. I tried for 2-3 more operators and 2--3 more locations. Everywhere the case was same. I mailed about this to TRAI but no respond yet. I am attaching the copy of form which I took back after they demanded 100₹.