Airtel — Package Change Request | |||
I am mohankumar B H, i took airtel dth connection on 18th Nov-2015, that time service provider did a mistake he was activated Freedom South Mega 26 HD 1M (Upf NRC Rs. 1190) COD Online[protected] After next due date i asked Airtel customer care executive, they are taken request and change the tariff as "My Plan Kannada" monthly subscription fee rs.141/-only so done recharge rs.165/- actually they may not change the package that time, today our account show service suspended due to low balance, so after noon i contacted customer care they are telling, your present package is Freedom South Mega, you should recharge rs.150/- than call to customer care & request. so i recharge the amount 150 ones again i request about change the package and i collected reference number also that No: 48874199, and they are said with in one hours it will change and one more details they are given that is missed call option [protected] you just miss call, you got your account details, but i am not receive any single massage. and still our request pending, so i decided to complaint for justice Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Kumar,
This is with reference to your post dated 30 Dec. 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is with reference to your post dated 30 Dec. 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 29 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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