Airtel — pending payment from Airtel since 2014

Shoba Lepakshaiah

Address:

Bangalore, Karnataka

Hi, Disconnected my Airtel postpaid connection in Jun 2013. I need to get a reimbursement of since then. Lots of mails, calls and Service request numbers since july 2014 but Airtel has not payed the money yet and now it is may 2015- almost a year. When I got no response form customer care contacted the Nodal officer but hey were also of no help. The Nodal officers copied a line stating" team is working on the issue and will be resolved shortly" This has been going on for months but they have never resolved my compliant till date. Then I escalted this matter to the appalte committe of Airtel but they have not responded for days. All the complaint requests are closed without making the actual payment and the issue still remains. What is the next step that I should take now. Regards, Shoba ([protected])

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Shoba Lepakshaiah

Hi,

There has been no reimbursement yet. They claim to have refunded the money to my bank account in Mar 2015. But I have not received any money in my account so I have provided the bank statement Mar - Apr 2015 to the Airtel team The statement is proof that there is no reimbursement made to me yet.

Every month every mail I get the same reason from different Airtel staff that the money is refunded. I then provide them the statement once again to prove that the refund is not made. No one responds after that.

Shoba Lepakshaiah

The Airtel team have been continuously claiming to have refunded me in March but have not shared the proof of transaction ever. I have shared my bank statement showing that the refund was never made.
The team has to validate their records and refund me at the earliest.

Regards,
Shoba