[Resolved]  Airtel — Portabality connection pending

Address:

Thane, Maharashtra

Off late due to Loop Mobile closing down we shifted 3 Postpaid numbers to Airtel . But one number which was Prepaid we are facing problems. The number in consideration is [protected] in the name of Mrs. Krishna V. Goswamy my Mother in law. She is a senior citizen residing in Kalyan. As advised by your Company representative we have initially done the portability, then along with the number on 13th Nov submitted 1 Coloured Aadhar card copy, one photograph and Rs 30 was paid to Neptune Enterprises, Kalyan Gallery--- Address - Shop No 4, Om Krupa Building, Kalyan City, Shivaji Path, Zunjarrao Nagar, Near Anant Halwai, Kalyan (W) - 421301. We were also given the SIM card. It was mentioned that within 7 days the service would be operational. Today on 22nd Nov when we had been to the Thane gallery we were made aware that the concerned person had not logged in the desired inputs hence it was pending. Due to the inefficiency and careless attitude of that person we are yet to get connected. Spoke today to Santosh of Prepaid dept he has advised us to switch over to the new SIM Card and within 72 hrs there would be an Airtel connection and thereupon the formalities to be completed and the switch over would take place for good. Kindly ensure that there is no further delay. Unfortunately your representatives while collecting the documents do not give any acknowledgement hence it is difficult for us produce proof. Would suggest any paper or written complaint should be stamped or else we will have to run from pillar to post for confirming our stand. Sincerely think that we have chosen the right service provider. Biswjit Gupta [protected]