[Resolved] Airtel — Porting request not handled

Ujjawal 12345

from Pune, Maharashtra

Address:

411028

I've requested for porting of the sim for the number [protected] from vodafone to airtel on[protected].

I received a confirmation on[protected] that the porting request has been validated by vodafone and the service shall start on[protected]:12:00

Since then the sim has no signals
I reciced another message that when you stop recieving the signals enter you sim and dial a number for confirmation. But when i entered the sim the signals were not present.
It has been more than 12hours from the service time and i dont have a communication signal.
Ince i am left with no simcard connection i am not able to communicate to the service desk as well.

Kindly help me with the problem on email only as i do not have any other phone number

Details

Porting id :- vy486272
Email id :- [protected]@gmail.com

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Aug 28, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jul 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd