[Resolved] Airtel — Porting upc no. ar768294 dated 08/10/2016 and reference no.72049502 dated 19/10/2016 for airtel postpaid no.[protected]

ashmitadas

from Hyderabad, Telangana

Address:

Visakhapatnam, Andhra Pradesh, 530003

My postpaid mobile no.[protected] porting request done under upc no. ar768294.
Earlier was with airtel rajasthan state.
Present requirement with airtel andhra pradesh.
Address and other verification completed. all old payments cleared.
Received sms on 17/10/2016 for porting to be done on 18/10/2016 at 23:09:00.024 hrs.

Present status: not done on 18/10/2016 as promised through sms.
Since 10:00 hrs today (19/10/2016) phone neither working with earlier sim not with new sim.
New sim already kept in the instrument. not able to call 59059, it is showing as “not registered in
Network”. even in add on numbers (2 nos.) mobile data is not working.

Help required: immediately rectify the issue and confirm me in my new sim which is already kept in the instrument. please do not try to harass people.

Huge payment is made by me on monthly basis.

It is very urgent as i am working in an emergency services.

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Nov 23, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 19 October 2016.

We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

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Oct 23, 2016

Updated by ashmitadas My postpaid mobile no.[protected] porting request done under UPC no.AR769886 and mobile no.[protected] porting request done under UPC no.AR769933 on 08/10/2016. These mobile nos. are child no. of the parent no.[protected].
Parent no. portability is already done.
Earlier was with Airtel Rajasthan state.
Present requirement with Airtel Andhra Pradesh.
Address and other verification completed. All old payments cleared.
Handling person at Airtel Visakhapatnam office is Mr Ramesh, not guiding properly for porting of the child nos. under Andhra Pradesh state. Even his supervisor promised me on 21/10/2016 for resolving the issue within the cutoff date i.e. on 23/10/2016.

I have received new SIMs for both the child nos.

Help required: Immediately porting for the child nos. under Airtel, Andhra Pradesh.

Verified Support

Oct 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 October 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Verified Support

Oct 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 October 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Oct 24, 2016

Updated by ashmitadas New UPC code AR539429 for add on mobile no.[protected] and AR539528 for add on mobile no.[protected]. These UPC nos. created on 24/10/2016 as earlier UPC have been expired on 23/10/2016. In spite of several reminder to local Airtel, no action have been taken by them.

Oct 24, 2016

Updated by ashmitadas My present contact no. is the parent no.[protected] which is presently working at Andhra Pradesh after porting.

Oct 25, 2016

Updated by ashmitadas My postpaid mobile no.[protected] porting request done under UPC no.AR539429 and mobile no.[protected] porting request done under UPC no.AR539528 on 24/10/2016. These mobile nos. are child no. of the parent no.[protected].
Parent no. portability is already done.
Earlier these were with Airtel, Rajasthan state.
Present requirement with Airtel, Andhra Pradesh state.
Address and other verification completed. All old payments cleared.

I have received new SIMs for both the child nos. and all verifications completed.

Help required: Immediately porting for the child nos. under Airtel, Andhra Pradesh.

Verified Support

Oct 27, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 October 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd