[Resolved] Airtel — Postpaid - auto deactivated data benefits | |||
Name - Amrinder Singh Mobile - [protected] Really very disappointed from services of airtel postpaid. I ported my number from idea to airtel. At the time of starting process of porting they said they will provide extra data benefits but after porting they said they can't provide that. Then after long time discussion, they given me another offer for 6 months. Now on 21st Oct, I visited airtel store to submit documents for porting my another two idea number to airtel. Without submitting documents in airtel store, I have not called even single time to customer care services. Anyone can check outgoing call logs from my phone. But I received a message that data pack is deactivated from my number. I called customer care on 23rd Oct, they said I called them to deactivate data pack. But as I said, I didn't call even for single time. Don't know from where they received called and updated those records on my number. Please help me out in this. Was this information helpful? | |||
Dec 1, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 24, 2016 Airtel Customer Care's response Dear Mr. Singh, This is with reference to your post dated 24 October 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 31, 2016 Airtel Customer Care's response Dear Mr. Singh, This is with reference to your post dated 24 October 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 4 Comments | |||
Comments
I am trying to recharged my no.[protected] online at airtel.co.in by my SBI Debit card on dt.14/10/2016 but Wrongly recharged on No [protected] Amount 200 instead of Correct NO [protected] (txn#[protected] so plz revert it on my correct no.[protected]
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I am also attaching screen shots for reference in which it is clearly mentioned data usage 0.00mb and amt deducted 0.04 paise