[Resolved]  Airtel — Postpaid billing fraud

Address:	Chennai, Tamil Nadu
Website:	www.airtel.in/

SIR/MAM, In my Airtel postpaid connection ([protected]) I noted that there is an very huge increase in the bill value irrespective of my usage as mostly am confined with my mobile usage. So I started tracking my mobile data usage as most of the billing increase was on that. I even sent them the snapshots but there reply was its all processed automatic so no chance of mistake. So I paid all the bills even without using the services but for the last month when I checked my unbilled amount I noted a strange thing that my unbilled amount first increased and then the next day it got decreased from the previous value . How is it possible, unbilled amount can always increase as we use the service daily or remains stationary when not used. So this is a major defect in their system. Due to thus reason only there was always a major increase in my bill amount for every month. And I even complained about it to the concerned department for every single month. So they did some waver in beginning and told that they will look into the issue. But now when I enquire they just say tat your connection is disconnected and the bill amount is valid. But they never provide any answer about my query and about the snapshots which I have sent them. This is an major forgery against consumers I want this to be answered by them, many times I paid for the services which I haven't used. But this time I want justice. I have been complaining about this from very long you can get the entire complain history from the customer care executive for the number [protected] Please do the needful, attaching the snapshots and I got all the mails and reply's from the concerned department. There is a major flaw in their system with which they are making their customers a fool. Regards Vignesh