[Resolved]  Airtel — Postpaid Billing issue with [protected]

Address:Bangalore, Karnataka

Regarding the bill of my postpaid for march i had issue. i have called customer care for atleast 15 times and first complaint was on march 25, everyone understood the issue and accepted to waiver the money for wrong billing. Issue is my billing cycle is from 20 to 19 every month. But for last march everything was correct but data usage was charged from feb19th to mar19th(Please find the attached document). Customer cares accepted it was a bug and told that they can reduce only 250rupees only. Only managers can reduce my 728ruppes. Everyone said that they are arranging for manager call within 24 hours, but never received a call at anytime. The reference nos for this given are as below [protected], [protected] and [protected]. Let me know this can be resolved, if it cant will be closing the connection and assume that airtel is only for eating the money cant resolve the issues.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Airtel guys noticed and deducted the whole amount and updated the bill and sent. below is the mail from airtel. Greetings from airtel! I regret for the inconvenience caused to you. However as you being our valued customer I hereby confirm that a credit of Rs. 802.25/-(Rs. 714/- towards data charges + Rs. 88.25/- Service Tax) has been posted in your account on 05-04-2015. The same would reflect as Adjustment in your forthcoming invoice dated 22-04-2015.
Airtel customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54483
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information