Airtel Postpaid — my Internet service change without my permission wrong charge | |||
I have use airtel postpaid number airtel postpaid number is [protected] .I have use Internet plan 0 rental 2 gb plan without any month ly rental this promopromotion offers. Internet pack active since 09/03/2013 but company charge 899 . This month total bill charged 1311.rs ...plz advise If any clarification please CONTACT On this number [protected] Thanks & Regards Anuruddh singh [protected] [protected]@yahoo.com Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
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Please advise
Hi Anurudh,
Even I am a airtel postpaid customer .
I have 1GB free data usage free under my plan but in between they activated 3G, I called up customer care to deactivate 3G and reactivate 2G but they activated generic 10ps/10kb plan and for 2days I was charged 2500Rs for using around 250Mb . This amount was added to my unbilled usage, it crossed my credit limit.
But my usage was not crossed 1GB limit under 2G bandwidth.and whatever they calculated was wrong.
I started getting calls as early as 8AM in the morning to make an interim payment of 2000+Rs otherwise my services will be barred.
They barred my outgoing services along with GPRS.
However I raised many concerns and sent mails as complaints .For one or 2 days I was able to get the connection back.
I asked to waive off this wrong unbilled amount and asked to reactivate my services but the airtel support team kept on replying the same that I have to pay 2000Rs.So my outgoing services were barred. Even after sending sending 10s of mails they kept saying I have to revert after the bill generation.I even escalated it to appellate Mumbai team . Got the same response
After bill generation, I mailed again to waive off the wrong amount.
They waived off 2247Rs and saying to pay 831Rs ..Actual bill was 3083Rs.
In the bill its clearly mentioned that I have used around 810-830Mb data, even then they replied me that I have used 25000Kb more than the limit . How come ?
Is it not 1Gb =1024Mb ?
They still need to waive off 550Rs more .
Even I am a airtel postpaid customer .
I have 1GB free data usage free under my plan but in between they activated 3G, I called up customer care to deactivate 3G and reactivate 2G but they activated generic 10ps/10kb plan and for 2days I was charged 2500Rs for using around 250Mb . This amount was added to my unbilled usage, it crossed my credit limit.
But my usage was not crossed 1GB limit under 2G bandwidth.and whatever they calculated was wrong.
I started getting calls as early as 8AM in the morning to make an interim payment of 2000+Rs otherwise my services will be barred.
They barred my outgoing services along with GPRS.
However I raised many concerns and sent mails as complaints .For one or 2 days I was able to get the connection back.
I asked to waive off this wrong unbilled amount and asked to reactivate my services but the airtel support team kept on replying the same that I have to pay 2000Rs.So my outgoing services were barred. Even after sending sending 10s of mails they kept saying I have to revert after the bill generation.I even escalated it to appellate Mumbai team . Got the same response
After bill generation, I mailed again to waive off the wrong amount.
They waived off 2247Rs and saying to pay 831Rs ..Actual bill was 3083Rs.
In the bill its clearly mentioned that I have used around 810-830Mb data, even then they replied me that I have used 25000Kb more than the limit . How come ?
Is it not 1Gb =1024Mb ?
They still need to waive off 550Rs more .
Hi Prateek
pl z call on this number [protected]
pl z call on this number [protected]
Dear Mr. Singh,
This is with reference to your post dated 11 April 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 11 April 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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