Airtel — Postpaid speed issue

Address:Srinagar, Jammu and Kashmir, 190011
Website:www.airtel.in

I am a user who is using Rs. 399 Plan on my Airtel postpaid no. I have been told that i will be getting 1350 MB (3G) and then it will be Unlimited 2G with speed of 20 KBps. But for a month they have given me speed of just 2Kbps.They are not following there norms. I am a developer who uses internet for developing. They have nearly cost me job. Please help
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Dear Customer,
This is with reference to your post dated 16 November 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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[protected]

i am from Srinagar, J&K.

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