[Resolved] Airtel — Postpaid to prepaid conversion not done

kalpeshppp

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421202
Website:	Aairtel

Dear Airtel,

I have converted my postpaid No.[protected] to prepaid but after deactivation of my postpaid card when i call from my new prepaid card verification desk told me you details are still not updated into prepaid.
If your procedure is not complited why you deactivate my postpaid no. Now i am not able to recive any call plz update my details fast so i can verify my number and activate it.

I am facing lots of problem due to such unnecessary deactivation my calls completely stop please resolve the issue now.

Thanks
Kalpesh Parab
[protected]

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Oct 30, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2016

Airtel Customer Care's response Dear Mr. Parab,

This is with reference to your post, dated 25 September 2016.

We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Sep 29, 2016

Airtel Customer Care's response Dear Mr. Parab,

This is with reference to your post dated 25 September 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd