[Resolved]  Airtel — Postpaid to Prepaid migration - 15 Days (Still in process)

Address:

Chennai, Tamil Nadu

Im really very very unhappy with airtel services. Im using the postpaid number([protected]) and asked for prepaid conversion on 12th August 2015 and till now nothing happened. Im surprised is it really taking 15 days to finish a small request??? I want to tell my worst experience with your Neelangarai showroom in Chennai. I dont know why Airtel opened a showroom there. They simply route the customers to other showrooms. Finally with the help of Vijay from your Airtel bangalore, i have submitted my photo and documents in that showroom on 12th Aug, But nothing happened.. I have called Asha from Appellate team on 17th Aug, she said no update from showroom yet and asked me to wait for 2 working days and promised me that bill will be waived off. Again on 20th, I called Appellate team and spoke with Diana, again she said samething and asked me to wait for 3 working days. and on 21st Night, guy from Airtel Showroom, Neelangarai called me and asked for Documents, bcos the documents which I have submitted was not clear after 8 days. And again I called today (25th Aug) and Spoke with Kumaran, Appellate Manager, He said bcos of documents not clear my request is in pending. Does it take 10 days to find the documents are not clear? Why no information to from day 2...? I need a call from Airtel higher escalation team...