Airtel — Prepaid Connection - Recharge Failure of 994/- been following up since 2 years

Address:

Bangalore, Karnataka

Dear Team, Ref the above subject, this case goes back to Jan2013 when i recharged this prepaid Airtel number-[protected] for an amount of 994/- but it was a failed transaction and the amount debited from my account. I have been following up with the service provider since the last 2years but there is not a single response to any of my mails so far. Request your team to kindly take up this matter with the Service provider Airtel since to my experience they are behaving extremely arrogant and highhanded approach. I have enclosed the complete trail mail communication with Airtel for your reference. Shankar Reddy &lt;[protected]@gmail.com&gt; Feb 20 to NET, 121, appellate.kk, nodalofficer.kk, ombudsperson Dear Shukla, Kindly request an update... Regards, Shankar Reddy [protected] Forwarded message[protected] From: Shankar Reddy &lt;[protected]@gmail.com&gt; Date: Thu, Jan 29, 2015 at 8:41 PM Subject: Fwd: REGARDING AIRTEL MOBILE NUMBER [protected] To: [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, sunil.[protected]@in.airtel.com Dear Shukla, As discussed earlier, kindly request an confirmation from your end if the same has been resolved. Please note this is an legitimate claim and request that is precisely why i have been following up with the company for the last two years and will continue to follow-up till it is resolved. Kindly request not to loot customers like this. Just check around other players like redbus and bookmyshow who promptly refund back in case of failed transactions. I do understand the size, the might and your arrogance towards retail customers like us. I will look at other options and alternatives to get back my legitimate refund request. SHAME SHAME AIRTEL FOR SUCH SUB STANDARD SERVICE. I WONDER WHAT IS YOUR NODAL, APPELLATE AND OTHER GRIEVANCES TEAM DOING. Regards, Shankar Reddy [protected] Forwarded message[protected] From: Shankar Reddy &lt;[protected]@gmail.com&gt; Date: Wed, Dec 3, 2014 at 1:01 PM Subject: Fwd: REGARDING AIRTEL MOBILE NUMBER [protected] To: [protected]@in.airtel.com, sunil.[protected]@in.airtel.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com Dear Mr. Shukla, Request you to kindly resolve this trivial issue asap. Please note it is been two years i have been following up for the refund of 994/- for a failed recharge. Mr. Shukla, please have some decency to go through my mobile no and check my relationship with Airtel which is close to 7 years now and look into my repayment track. I m always available on the below no and this is a very unhygienic reason stated below. Contact No:[protected] Regards, Shankar Reddy [protected] Forwarded message[protected] From: Net &lt;[protected]@airtel.com&gt; Date: Tue, Oct 7, 2014 at 8:20 PM Subject: REGARDING AIRTEL MOBILE NUMBER [protected] To: "[protected]@gmail.com" &lt;[protected]@gmail.com&gt; Dear Mr. Reddy Thank you for writing to airtel. This is with reference to the email dated October 06, 2014. We would be glad to assist you; however, would appreciate if you could write back to us stating your alternate contact number. This is being requested as we tried to reach you at “[protected]; however, we were unable to establish contact with you. We urge that you mention valid contact details in all your correspondences enabling us to serve you better. Should you require any further assistance, you may contact the undersigned at [protected]@in.airtel.com Assuring you the best of our services Regards Akarsh Shukla Customer Services bharti airtel limited Dear Team, It is absolutely shameful on the part of Airtel Brand. I have been writing to you since the last 2 years for a failed recharge and refund of 994/- with all the supporting documents enclosed for your reference. But is has been an awful experience with your high handed service standards and stubborn attitude to redress an trivial issue. Whatever i can understand from my personal experience is that is all this nodal office, appellate and ombudsman team is all an eyewash, either they don't exist or they don't care to address an issue. Then why have such teams and publish it on your site. Please note i have been your customer since for the last 10 long years with an incredible track record and you still treat us so poorly. Regards, Shankar Reddy [protected] On Sun, Jan 12, 2014 at 1:34 PM, Shankar Reddy &lt;[protected]@gmail.com&gt; wrote: Dear Priya Sharma, Password for Opening Attachment- SHAN0510 As requested i have made arrangements to sent across the complete 12 Months Citi Bank Credit Card Statements for your reference. Please note this was an online transaction executed through Citi Bank Credit Card on 25th January 2013, one for an amount Rs.994/- and other for an amount of Rs.440/- on the same day. Both the transaction are reflecting in the February 2013 Month Statement as the same was done in the Month of January 2013. The delay in reverting back to your requirement was that i had to place a request with the bank and receive the same from their end. Please note, I have written to your team without any delay as soon as i noticed the issue and today you are questioning on my integrity by asking for one year statement. The fact is you have been taking more that one year in resolving such a trivial issue. I have been an Airtel post paid customer since 2008 and i request you should have a check on my track record. Please note even here i have been making my payments through Standing Instructions on my Citi Bank Card. I m very clear that going ahead i will not entertain any further document request and ensure to take this up with the consumer forum. I have documented all the communications with your team and your sub standard service response. Regards, Shankar Reddy Mob:[protected] On Sun, Jan 5, 2014 at 4:06 PM, &lt;[protected]@in.airtel.com&gt; wrote: Dear Mr. Reddy, This is with reference to our previous communications dated 3rd January 2014 and 4th January 2014, wherein, we notified our infeasibility to process your complaint in the absence of valid details. We regret to inform you that as we have not received any favorable response from your part, hence, we would not be able to resolve the concern highlighted by you and the case stands closed from our part. Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Priya Sharma Customer Services bharti airtel limited NET/Support/India/Airtel 01/04/2014 03:29 PM To [protected]@gmail.com cc Subject Regarding airtel mobile number [protected] P Please do not print this e-mail unless it is absolutely necessary P Dear Mr. Reddy, Thank you for writing to airtel. This is with reference to our previous e-mail dated 3rd January 2014, wherein we requested you to share the bank statement. We would again request you to send the password protected copy of the bank statement, as the same will enable us to solve the highlighted concern. Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Priya Sharma Customer Services bharti airtel limited NET/Support/India/Airtel 01/03/2014 03:21 PM To [protected]@gmail.com cc Subject Regarding airtel mobile number [protected] P Please do not print this e-mail unless it is absolutely necessary P Namaste Mr. Reddy, Thank you for writing to airtel. This is with reference to your e-mail dated 26th December 2013, wherein you complained regarding non receipt of recharge benefit towards airtel mobile number [protected]. We would be glad to assist you in this regard; however, would appreciate if you could send the password protected copy of the bank statement, as the same will enable us to solve the highlighted concern. Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Priya Sharma Customer Services bharti airtel limited From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: nodalofficer.[protected]@in.airtel.com;appellate.[protected]@in.airtel.com; appellate.[protected]@airtel.in;[protected]@bharti.com Sent: 26/12/2013 12:09:07 AM Subject: Fwd: [protected] Dear Sir, Greetings to You... Sir, i have writing mails since for the last 6 months on one of the online failed recharge and trying to get the same refunded back. But i have to give credit to your entire team in being insensitive and adamant in not resolving the same inspite of 11mails so far. Sir, Kindly request you as head of an Reputed Organisation have a look at the scheme of things and resolve the same. Regards, Shankar Reddy [protected] Forwarded message[protected] From: Shankar Reddy Date: Mon, May 13, 2013 at 9:50 PM Subject: Re: [protected] To: sunil.[protected]@bharti.com, [protected]@bharti.com, appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com Cc: [protected]@in.airtel.com Dear All, The service request still not resolved. Recharge of Rs 994/- Transaction ID no :[protected] was unsuccessful. Amount debited from my account for the same. I have already written 8 mails on this and will continue to keep following up. HOPE LESS SERVICE BY BHARTI AIRTEL...SHAME. It is a very trival issue and should have been resolved in just one call. Regards, Shankar Reddy [protected] On Mon, Mar 4, 2013 at 9:10 AM, Shankar Reddy wrote: Dear Airtel Team, Its been more than a month since i had written to the customer service team for addressing this issue and as on date neither there is any reply or the issue has been resolved. Request you to kindly address the issue on priority and resolve the same ASAP. Regards, Shankar Reddy [protected] [protected] Forwarded message[protected] From: Shankar Reddy Date: Mon, Feb 11, 2013 at 9:04 AM Subject: Fwd: Payment update for your airtel prepaid mobile [protected], Txn ID 187000 To: [protected]@in.airtel.com, nodalofficer.[protected]@airtel.in Cc: appellate.[protected]@airtel.in, [protected]@bharti.in Dear Airtel Team, We sorry to note i have still not received any reply to my mail request. The idea of writing to the customer care team to resolve the issue and you seem to have taken to notice of this. Please communicate on my post paid mobile no-[protected]. I have taken this prepaid connection in my name for my parents who are right now not in country and are in Dubai. Please do the needful ASAP. Regards, Shankar Reddy [protected] Forwarded message[protected] From: Shankar Reddy Date: Tue, Jan 29, 2013 at 11:37 PM Subject: Fwd: Payment update for your airtel prepaid mobile [protected], Txn ID 187000 To: [protected]@in.airtel.com Dear Customer Service Team, This is with reference to the recent online recharge to this mobile no: [protected] which is a prepaid no. Note : I had done two recharges on the same day i, e 25th Jan 2013. One for the amount of Rs.994/- and other for an amount of Rs.440/- . Both the transaction were through online recharge. Only 440/- is credited into the account and the other tranx has not been credited into the account. Transaction ID - 187000 Amount (Rs.) - 994.0 By oversight error instead of easy recharge i had done roaming recharge. Hence this may be the reason for the transaction to fail. I have already called up the customer care team 5 times as on date for this cancellation of the above transaction. I m sorry to bring to your notice that the prepaid customer service This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expr Your's Sincerely, Mahesh Mahlawat bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 05/10/2014 11:40:57 PM Subject: Fwd: Regarding airtel mobile number [protected] [protected] Forwarded message[protected] From: Shankar Reddy Date: Sun, Oct 5, 2014 at 11:36 PM Subject: Re: Regarding airtel mobile number [protected] To: [protected]@in.airtel.com, sunil.[protected]@bharti.com, [protected]@bharti.com, appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com Dear Team, It is absolutely shameful on the part of Airtel Brand. I have been writing to you since the last 2 years for a failed recharge and refund of 994/- with all the supporting documents enclosed for your reference. But is has been an awful experience with your high handed service standards and stubborn attitude to redress an trivial issue. Whatever i can understand from my personal experience is that is all this nodal office, appellate and ombudsman team is all an eyewash, either they don't exist or they don't care to address an issue. Then why have such teams and publish it on your site. Please note i have been your customer since for the last 10 long years with an incredible track record and you still treat us so poorly. Regards, Shankar Reddy [protected] On Sun, Jan 12, 2014 at 1:34 PM, Shankar Reddy wrote: Dear Priya Sharma, Password for Opening Attachment- SHAN0510 As requested i have made arrangements to sent across the complete 12 Months Citi Bank Credit Card Statements for your reference. Please note this was an online transaction executed through Citi Bank Credit Card on 25th January 2013, one for an amount Rs.994/- and other for an amount of Rs.440/- on the same day. Both the transaction are reflecting in the February 2013 Month Statement as the same was done in the Month of January 2013. The delay in reverting back to your requirement was that i had to place a request with the bank and receive the same from their end. Please note, I have written to your team without any delay as soon as i noticed the issue and today you are questioning on my integrity by asking for one year statement. The fact is you have been taking more that one year in resolving such a trivial issue. I have been an Airtel post paid customer since 2008 and i request you should have a check on my track record. Please note even here i have been making my payments through Standing Instructions on my Citi Bank Card. I m very clear that going ahead i will not entertain any further document request and ensure to take this up with the consumer forum. I have documented all the communications with your team and your sub standard service response. Regards, Shankar Reddy Mob:[protected] On Sun, Jan 5, 2014 at 4:06 PM, wrote: Dear Mr. Reddy, This is with reference to our previous communications dated 3rd January 2014 and 4th January 2014, wherein, we notified our infeasibility to process your complaint in the absence of valid details. We regret to inform you that as we have not received any favorable response from your part, hence, we would not be able to resolve the concern highlighted by you and the case stands closed from our part. Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Priya Sharma Customer Services bharti airtel limited Shankar Reddy <[protected]@gmail.com> Feb 20 to NET, 121, appellate.kk, nodalofficer.kk, ombudsperson