Airtel — Prepaid - outgoing sms not working | |||
Dear sir / madam, i am deepak. I am a airtel jaipur prepaid national mnp customer who comes from airtel delhi prepaid network. But there is a problem in airtel port - in number. Now my problem is, after sucessful port - in i am not able to send outgoing sms. There is no problem in incoming and outgoing calls. I visited many times in airtel store and have called 121 so many times but the problem still persists. It has been 2 months now. Please urgently resolve my issue. Deepak [protected] Was this information helpful? | |||
|
Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hello
It has been 4 months now my outgoing sms is still not working. I have registered atleast 15+ complaints with Airtel for this problem and sent mail to them multiple times but everytime they simply close the call before their SLA without confirming with me for possible solution and I am still not able to send any sms to any mobile across the country.
For some days now airtel customer care have even stopped taking my complaints and started disconnecting the calls in between or redirecting my call to ivr and disconnecting after that.
I have never defaulted on my payments. I am paying equal amount for the services as others but due to this problem I have lost lot of my time and have missed a very important service which should have been provided to me for the cost they charge us.
I want Airtel to take corrective actions for my problem and compensate me for the loss I have faced for last 4 months.
Please also let me know if there is anything to be done from my end. I want to get this sorted as soon as possible
Thanks
Deepak
It has been 4 months now my outgoing sms is still not working. I have registered atleast 15+ complaints with Airtel for this problem and sent mail to them multiple times but everytime they simply close the call before their SLA without confirming with me for possible solution and I am still not able to send any sms to any mobile across the country.
For some days now airtel customer care have even stopped taking my complaints and started disconnecting the calls in between or redirecting my call to ivr and disconnecting after that.
I have never defaulted on my payments. I am paying equal amount for the services as others but due to this problem I have lost lot of my time and have missed a very important service which should have been provided to me for the cost they charge us.
I want Airtel to take corrective actions for my problem and compensate me for the loss I have faced for last 4 months.
Please also let me know if there is anything to be done from my end. I want to get this sorted as soon as possible
Thanks
Deepak
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
This is with reference to your post dated 27th August 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd