Airtel Prepaid Service Provider — Reg. Deactivation of video store services on my mobile refund of money

Address:Shimla, Himachal Pradesh

Inspite of repeated sms sent to the airtel on 155223 which were also confirmed by them for deactivation of video store from 15. 8. 2015 to 28. 8. 2015 & reg. Complaint at [protected]@airtelmoney.com and airtelhelpdesk on 27 & 28. 8. 2015 an amount of rs. 35 / - was deducted from my prepaid mobile balance (Mobile [protected]) himachal pradesh. Sms sent to airtel on 15. 8. 15 12. 01 pm 25. 8. 15 11. 10 am 28. 8. 15 11. 18 am 25. 8. 15 11. 43 am 28. 8. 15 10. 05 am. The above amount may pl. Be refudned back to my airtel account within 24 hours failing which i will process the request further to the national consumer cell.

Thanks.
Roshan lal
Mb. No airtel [protected]
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Dear Mr. Lal,

This is with reference to your post dated 28th August 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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