[Resolved]  Airtel — Prepaid to postpaid not done

Address:Bangalore, Karnataka

Hi, My name is Nilesh Kumar Singh and am living in Bangalore. I have been using a prepaid airtel number [protected] since 2010 and decided to convert this number to post paid In February 2014. I submitted all related documents to get the connection and airtel representatives did all verifications(Address-home as well as office) long time ago. They still took more than 20 days to activate my post paid number. Somehow the activation done. After the usage of that number for 4-5 days, the outgoing calls got blocked. Then I called 121 to know the reason and they said I need to resubmit the documents in any airtel office. I visited to Koramangala office to submit the documents but they said the documents are already with us and I don't need to resubmit. They require address verification again and they will trigger the request for the same. I have been running to their office almost on a regular basis from past 2 weeks and they are giving me the same status. Whenever I am calling 121, they are also saying the same that I need to resubmit the documents in airtel office which they are not accepting. Not I get frustrated with this exercise of daily run. Now the issue is I have lost my number which I have been using since 4 years which I cant go for porting as well. I don't want to loose that number and I don't have a place to complain as well. My sim is completely blocked now. Please help me out in this regards. It has been very frustrating for me to go over this. My mobile number is : [protected] Name: Nilesh Kumar Singh altername no(working): [protected]. Thanks, Nilesh.
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Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Apr 07, 2014
Updated by nilesh11feb
by mistake the wrong photo got added.
Complaint comments 

Comments

Hi,

Thanks for addressing this issue. Now the number is active and the reported issue is resolved.


Thanks,
Nilesh
Dear Nilesh,

This is with reference to your post dated 07 April 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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