[Resolved] Airtel — Prepaid to postpaid portability | |||||
My airtel sim was prepaid one, Chennai Region. I moved Gurgaon, Delhi NCR for office work .So I wish to change my sim Prepaid to post paid . Contacted your Representatives and asked to change 399Rs Pack ( 1100 STD Mobile Mins + 100 Local Mobile Mins +100 SMS ) Though he collected my ID proof's and gave me the Receipt ( S.No 5483, Book No : 90, date 07.09.15) and also a new SIM card . He said . It will activated within a week .( TM:Izhaar Mansoori : [protected]; Ajeeth - [protected] - The guy who collected my ID proof's and gave me the receipt and SIM) After complaining to Arshad Ansari ([protected]), I got the call from this number on (25.09.[protected], he said your application, we are resubmitted again . Your SIM will be activated within two working days. My OLD SIM was deactivated on 14.10.2015, I put new sim (SIM NO:[protected] IMSI NO :[protected]) but still didn't activated.The Guy said waiting for MNP (Mobile Number Portability ).Without activating my new sim why you people deactivate my old one, Currently I have no communication, Though I'm in Delhi my native is Tamil Nadu .i m facing so much trouble now My SIM Portability expiry date will be 19.10.2015, do something .I need a same number .This is my Alternative number [protected] (My office Colleague ) The current number should be same ([protected]) - Prepaid to post paid - 399Rs Pack (1100 STD Mobile Mins + 100 Local Mobile Mins +100 SMS ) Was this information helpful? | |||||
Oct 15, 2015 Complaint marked as Resolved Thank you so much.
Tracking my application and solving the issue.The One Point Solution Representative Arshad, did a greta job.He engaged me till the last minute. Impressed Bro.All the best Airtel customer support has been notified about the posted complaint. | |||||
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This is with reference to your post dated 15 October 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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