Airtel — problem in dongle connectivity

Address:

New Delhi, Delhi

Iam writing this mail after repeated attempts to get help from your customer care services which put my calls on hold for over 15 minutes and then disconnected abruptly multiple times today. I had taken an airtel dongle and the connection 3G is activated on it since approx. last 2 months, its number is- [protected]. I have been having problems with it the entire day. When I click on the option connect after attaching the dongle the message comes - The modem or connection device is already in use or is not connected properly. I reinstalled the programme also and tried it on a different laptop also but then the message flashed-the remote connection is not working properly. I am a doctor and need to use the net quite often so I cant tell you how much it affected my work, but the most stressful part was trying to get help from your helpline number. Iam deeply annoyed and disturbed by your customer services. I managed to register a complaint after 7th attempt of calling, Complaint No. 5779921 . I sincerely hope this mail of mine does not go unanswered otherwise you will lose your customers .