[Resolved]  Airtel — Promised a plan after cancellation request, but neither the plan nor cancellation happen

Address:

Chennai, Tamil Nadu

I had submitted a cancellation request for airtel[protected], which said cancellation will happen within 7 days. I got a call on the same day where an executive asked why was I moving from airtel. I informed I got a better speed with more data download for a cheaper price, why would I not switch. In the same call I was offered a plan of 899 at 16Mbps for 40GB limit and that it would be activated in 24 hours and the plan would be adjusted in the same billing cycle as per pro-rata basis. Even after 5 days nothing happened and when contacted customer care, they informed me only the cancellation request is recorded and nothing else. I asked what is the status of the cancellation request for which there was no update and another request for cancellation was created[protected] here it says the concern will be resolved in 46 days- which is more than a month. Initial request said only 7 days and why does this take 46 days? who will pay for this 46 days? What happened to the intial request? What happened to the offer that was promised?