Airtel — Promised connection and cancelled at last moment

Address:

Bangalore, Karnataka

I requested for an airtel broadband & fixed line connection and the airtel agent promising that he will provide in 2 days collected money of Rs. 1100. Application No: TBLR 6940214. A person named Basker collected money, we asked him if connection is feasible he said sir airtel office is infront of your business area so it is 100% possible this happened on Apr 28th, 2015. On April 30th, 2015 I called their office to get the allotted number as I need to print in my banner. They provided me[protected] as number and I confirmed with her that it is not going to change. She said yes sir and they will be installing on the next day(May 1st, 2015). As I have opening on May 4th, 2015 I asked my banner buy to print it on the board. Also as i needed wireless phone i have ordered a cordless phone sighting this guys will install it today. As i have ordered for broadband connection i installed CCTV with online viewing option too. Now on May 1st I was calling them from morning they are not picking the phone and disconnecting the call once i have said my name. I called airtel customer care number and to my suprise that guy is saying your connection is not feasible in your area and we will initiate your refund. For that guy it is just matter of refunding but for me who is starting a business it is a great set back. as i need to correct it in my banner, bill book and now i need to hunt for another provider in shortest available time. Can you guys help me in taking action against these guys who has broken the trust and giving false promise which lead to loss my money in investing in other things and loss of time. Now i have to look for other options too.