[Resolved]  Airtel — Recharge done but benefit not avail

Address:

795113

I have recharge my airtel data card bearing no.[protected] on 20/05/2016 15:29hr with rs. 1095 which promise to get 3g/4g 5gb for day and 3g/4g 5gb for night (10gb together). Just after recharge was done i got the said data but used for about 1hr, it is found that there was no data plan in my no. I have complain to the customer care no.121 for more then 7times. They are not listening properly instead for sake of checking and transfering call they hang up my call. After many hard attempt they agreed that yes you didn't get data for day. But the next day they i got a message saying that the complaint was resolved. I was not aware as this was not on mobile but in data card, the following day i, e. 22/05/2016 i complian again, but they refused to agree that data was not available. It was availed and already exhausted which i didnt use in real. Yes i may used maximum of about 1gb. Now customer care representative are deaf, no one is listening to my complain. So i am seeking help from related authorities to resolve the issues.. It is not only about this case but this happen to many also and if we ignore now and then, they will run their bussiness in this way ignoring consumers complain and sucking customers wealth illegally...