[Resolved]  Airtel — Recharge done but benefit not transferred

Address:

494001

1. rs 178/- for 1g, 2g data for 28 days which recharged through free charge on 16/7/16 for mobile number [protected]. (operator id[protected]; order id: fcva[protected])
2. from the day i have recharged neither airtel nor free charge doesn't taken any responsibility to render the purpose of recharge for the above number.
3. airtel and freecharge always confusing that they doesn't have any responsibility, also surprisingly airtel says that recharge done but free charge is to execute benefits.
4. free charge says that since amount transferred to airtel and being operator, so airtel has to execute the benefit.
5. similar transactions were done earlier as per attached copy, but such controversies were never repeated by free charge except airtel.
6. airtel confusing and making gambling business repeatedly and free charge also neither insisting nor initiating to close this issue.
Conclusion from above, this is my final warning for both of you that rs 10, 000, 00/- (10 lacs) demanding for compensation through consumer forum due to:

1. lot of confusion and misguiding from last 4 days
2. caused personal problems in between my wife and me.
3. loss in home business due to net off.
4. if am unable to attend my work, peacefully since the issue unsettled.
5. if am unable to recharge another one since no settlement as of 19/7/16
6. many calls received from airtel and confirmed that rs 178/- received, recharged but for benefit they don't know!!??
This is my mail communication with both airtel and free charge, as required for consumer forum.