Airtel — Recharge not successful but money deducted from account

Address:	560073
Website:	www.airtel.in

I recharge my account (data and talk time) through net banking and I receive confirmation from Airtel on the same (via message) but recharged currency and data didn't get credited to account. When I checked with Airtel customer care, instead of verifying and resolving the issue they said we are not supposed to use net banking to recharge and they are not responsible for it. According to them, we need to recharge only through the link they keep sending to our inbox alerting/advertising data and talk time plans. This has not been mentioned any where in there website or any where. When I questioned about this, they were rude and said they cant put it on website and next time I should remember not to recharge through net banking. I asked the name of the customer care representative and his manager, the person said he himself a manager. Karthik M. Employee ID 124889, Mysore city. I am not sure whether this is accurate information or not. I recently moved to India from US and service here is terrible. I regret taking Airtel sim card.