[Resolved] Airtel — Recharge offer | |||||
I am a kerala circle airtel gsm suscriber, i have recharged my mobile through online airtel recharge portal, it stated that i will get 1gb of 3g/4g data for 2 days, i have done that recharge but the offer credited was 4g only, my handset does not support 4g so i am not able to use that data i have contacted airtel cutomer care but they are saying offer is credited etc but still i am not getting the credited data in 3g mode Was this information helpful? | |||||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 21, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 June 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 22, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 June 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
service request number is CBNRD[protected] airtel appellate kerala, i have got a response from airtel appellate kerala stating that my data has been credited, it has been credited as 4g only, and that is my complaint, i have seen 3g/ 4g but not able to use data in 3g. my phone does not support 4g, so what is the use of data then
Reply
I had faced an issue with rupees 98 data stv in my airtel gsm number 889XXXX270.
As a result i contacted customer care appellate etc
Finally i got a response that i will the amount used for stv credited into my main account.
I have done 98 recharge 3 times .so i have to get 98×3= 294 rupees.u got only 200 rupees credited and in my last mail received from airtel appellate it was written to contact appellate for remaining 94 rupees.
Please note
One thing i would like to mention is that this was not a problem on my part. In the airtel recharge portal it was clearly mentioned while doing rs 98 recharge i will get 1 gb 3g/4g data . But i got data as 4g only .which unfortunately i was not able to use because my phone does not support 4g.
After that for the past 3 days i had repeatedly contacted airtel customer care and appellate with complaint. Each time someone new will be responding i will have to explain him every thing next time someone other will be calling me and i have to again explain every thing .
One guy from customer care told me that you currently have another 3g pack thats why you are not getting this .ok i accepted i exhausted/depleted my 3g pack which had 520 mb left for 1 month i had a balance of 35. In this process 520MB 3g and 35 talk time . Good
After that since data usage was necessary for me i recharged again for 253, after that i got a call from appellate that your 98 data has been converted into 3g . What should i say .i recharged for 253 pack and you were saying you converted my 98 pack into 3g. Very susprised to hear that
I would like to say this is not my problem your recharge portal is showing 1gb 3g/4g for 98 recharge . But users in kerala will get only 4g.
I think i know better than your customer care authorites . Airtel does not have 3g spectrum in kerala they are using idea 3g as intra circle roaming so in kerala users wont get 3g . But still your recharge portal is showing 1gb 3g /4g for 98 stv
This was a error on your part and i have been contacting you for past 3 days.
3 days time i have lost + 520 mb 3g 1 mnth validity + 35 rupees. Still you are not refunding my 98 recharge amount. 98×3 = 294 rupees.(3 times i have done 98 recharge)
Actually i think you should provide me with 294 which i deserves in every aspect + 520 mb 3g and 35 rupees which i lost because of a wrong information by your customer care executive +any money you think which a esteemed customer deserves for his time spent ( 3 days for the error which is not in his part but the operators)
PLEASE DONT CALL ME AGAIN I AM REALLY TIRED WITH YOUR PATHETIC SERVICE . NOT AT ALL ACCEPTABLE. IF THE ERROR WAS ON MY PART I CAN UNDERSTAND BUT THE ERROR IS ON AIRTEL S PART AND YOU ARE STILL SAYING MANY REASONS TO PROVE YOU ARE RIGHT
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As a result i contacted customer care appellate etc
Finally i got a response that i will the amount used for stv credited into my main account.
I have done 98 recharge 3 times .so i have to get 98×3= 294 rupees.u got only 200 rupees credited and in my last mail received from airtel appellate it was written to contact appellate for remaining 94 rupees.
Please note
One thing i would like to mention is that this was not a problem on my part. In the airtel recharge portal it was clearly mentioned while doing rs 98 recharge i will get 1 gb 3g/4g data . But i got data as 4g only .which unfortunately i was not able to use because my phone does not support 4g.
After that for the past 3 days i had repeatedly contacted airtel customer care and appellate with complaint. Each time someone new will be responding i will have to explain him every thing next time someone other will be calling me and i have to again explain every thing .
One guy from customer care told me that you currently have another 3g pack thats why you are not getting this .ok i accepted i exhausted/depleted my 3g pack which had 520 mb left for 1 month i had a balance of 35. In this process 520MB 3g and 35 talk time . Good
After that since data usage was necessary for me i recharged again for 253, after that i got a call from appellate that your 98 data has been converted into 3g . What should i say .i recharged for 253 pack and you were saying you converted my 98 pack into 3g. Very susprised to hear that
I would like to say this is not my problem your recharge portal is showing 1gb 3g/4g for 98 recharge . But users in kerala will get only 4g.
I think i know better than your customer care authorites . Airtel does not have 3g spectrum in kerala they are using idea 3g as intra circle roaming so in kerala users wont get 3g . But still your recharge portal is showing 1gb 3g /4g for 98 stv
This was a error on your part and i have been contacting you for past 3 days.
3 days time i have lost + 520 mb 3g 1 mnth validity + 35 rupees. Still you are not refunding my 98 recharge amount. 98×3 = 294 rupees.(3 times i have done 98 recharge)
Actually i think you should provide me with 294 which i deserves in every aspect + 520 mb 3g and 35 rupees which i lost because of a wrong information by your customer care executive +any money you think which a esteemed customer deserves for his time spent ( 3 days for the error which is not in his part but the operators)
PLEASE DONT CALL ME AGAIN I AM REALLY TIRED WITH YOUR PATHETIC SERVICE . NOT AT ALL ACCEPTABLE. IF THE ERROR WAS ON MY PART I CAN UNDERSTAND BUT THE ERROR IS ON AIRTEL S PART AND YOU ARE STILL SAYING MANY REASONS TO PROVE YOU ARE RIGHT
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