[Resolved] Airtel — Recharge pack not working

dhruvjoshi25

from Bengaluru, Karnataka

Address:	New Delhi, Delhi, 110092
Website:	Airtel

I have made a special recharge of Rs 348/- which is for free Airtel to Airtel free incoming and outgoing for 28 days. However, it was nowhere mentioned that this pack will not work on roaming and because of this balance from my account is keep on going deducted, when I asked customer care representative they said this will not work on roaming.

They should have mentioned on the recharge that this will not work in roaming, as it was written that STD and Local calls will be free and that is why I made the recharge.

This is very disappointing.

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Jan 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Airtel Customer Care's response Dear Mr. Joshi,

This is with reference to your post dated 5 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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Comments

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from Delhi, Delhi

Sir, I am facing the problem of the network last night, the last night of my Airtel SIM network has not yet come, and Solve has not yet secured it quickly.
my no. [protected] no network available right now please check and solve it now.