Airtel — Recharge problem not credited in prepaid balance

Address:Vellore, Tamil Nadu, 632014
Website:www.airtel.in

I have recharge with Rs.222 full talktime offer but they have not credited balance in my prepaid balance, they have provided special balance but it is not specified in the recharge. But I want to have balance in my prepaid balance. So I have called them regarding this but they are behaving rudely and not transferring money to my prepaid balance. So, I want to file complaint against them and transfer my special balance to prepaid balance or return my amount.
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Airtel customer support has been notified about the posted complaint.
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Dear Customer,
This is with reference to your post dated 17 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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