[Resolved] Airtel — Refund of money against data recharge

anjub.sharma

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	airtel.in

I did online data recharge on 30th july 2016. Amount of rs.299 was deducted from my account and later i received a message of recharge failed. I called to customer care of airtel they assured me that amount will be refunded back to your account with in a 10 working days but it didn't. Now i am asking for refund then they are denying. On the same day i again recharged my mobile with rs 299 and it was successful. But the previous one was not one. They are saying that both recharged were successful. I asked them why you have assured me for refund you should tell me that "please wait for some time it would be successful after some time." then i would not recharge me mobile again.in one month rs 600 was deducted. Though i don't have that much use of data. Now data is there in my mobile but validity is finished. If i want to use that data i have to again recharge my mobile.
Reference no : conrc[protected]
Mobile no: [protected]

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Oct 2, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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