[Resolved] Airtel — Refund of new broadband connection because it was not feasible. | |||
I applied for a new broadband connection. A airtel executive came to collect documents. After filling application form and submitting proofs I paid Rs. 1000 for installation charge. I got a message from airtel 'documents received'. But the installation engineer called and said my area is not feasible. And after that I did not receive any update from airtel. please share what is the process of refund? And why didn't you checked feasibility before collecting documents and money? My deails - Account number - [protected] Mobile no - [protected] Was this information helpful? | |||
Complaint marked as Resolved
I got a following sms from Airtel-
'airtel update: Your new airtel fixedline no: 7021426044 could not be activated. Activation fee of Rs.1000 will be refunded via cheque by 11.08.2015'
On 10th August I got a call from Airtel asking if I want to credit this ₹1000 to any of my postpaid number. I opted this option and next day ₹1000 was credited to one of my postpaid account. I am very happy with the Airtel's response. Thank you Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Yes I am satisfied with the resolution. Thank you
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This is with reference to your post dated 1st August 2015. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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