[Resolved] Airtel — Refund of the installation charges for the cancelled broad band connection | |||
On March 2015, I have applied for an Airtel Broadband connection(16 Mbps VDSL) for my home and full payment including the installation cost was paid. Before the installation i was informed by the airtel customer executive that the above mentions plan(16 Mbps VDSL) is available in my area and hence i have opted for the same. At the time of installation the technician have informed me that the above plan is not available in my area and provided me the 8 Mbps plan. When the bill is generated for the 2nd month it states that the installation charge is not paid and it is pending my side. A complaint has been raised(#[protected] with airtel for the same. Even after raising the complaint i haven't got any response from airtel and also the installation amount which was initially paid has not been refunded. PLEASE DO THE NEEDFUL AND HELP ME TO RESOLVE THIS. Account Details: Fixed Line No: [protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer.
This is with reference to your post dated 21 May 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is with reference to your post dated 21 May 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 21 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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